The product was shipped very quickly and arrived in less than two weeks despite the tracking not updating. I ordered on the 24th of July and it arrived on the 6th of August. It was packaged securely and all the keys are included and look just like the picture. The side etching is nearly invisible but that's exactly what I wanted, I only need it for keys that I rarely use and need to inspect them closely to see the etching. They feel great and no need for sanding at all, no rough edges. I'm super happy with these keycaps and highly recommend them!